A Clearer Look at the Workbench: New Order Updates on the Website

Over the years, one of the most common questions I receive is:

“Where is my order in the process?”

Because every spoon and utensil I make is carved by hand and produced in small batches, orders don’t move through a factory-style assembly line. They move through a real workbench, one piece of wood at a time. To make that process clearer—and to give you better visibility into where your order sits—I’ve added a new feature to the website.

Introducing the Workbench Updates Page

You’ll now find a Workbench Updates page that shows what I’m currently working on, what’s coming up next, and when different groups of orders are expected to ship.

Rather than vague “processing” language, this page reflects the real flow of work in the shop.

How It Works

Orders are grouped by the last three digits of the order number and displayed in a simple production queue. For each group, you’ll see:

• The order number range

• The current production stage (for example: In production, Next in production, or Just received)

• An estimated shipping date window

All shipping estimates are automatically calculated based on the current date and shown in Eastern Time, with a short window rather than a single exact day. This better reflects the reality of hand-made work while still giving you a clear expectation.

Production Stages You’ll See

Here’s what the different stages mean:

• In production
  Actively being carved and shaped at the bench.

• Getting ready
  Wood selection, layout, and preparation are underway.

• Next in production
  Queued for the next batch once current work is completed.

• Just received
  Newly placed orders that are in the incoming queue.

Orders typically move through these stages over an average two-week production period, depending on complexity and batch size.

Why I Added This

Handmade work takes time, and transparency matters. This update is meant to:

• Give you confidence that your order is moving forward

• Reduce uncertainty while your piece is being made

• Offer a real window into how the work happens here

It also allows me to spend more time carving and less time answering individual status emails—something I think benefits everyone.

Where to Find It

You can visit the Workbench Updates page anytime from the site navigation to see the current production status. I’ll be updating it regularly as batches move through the shop.

Thank you, as always, for your patience, support, and appreciation for handmade work. Every order supports this craft and keeps the workbench busy—and I’m grateful for that.